FAQ

1. WHAT PRODUCTS DO YOU SELL?

PUREPACK INDUSTRIES offers children's toys and related products. Product details, included components, materials, dimensions, age guidance, and safety information are listed on each product page when applicable.

2. DO CHILDREN NEED ADULT SUPERVISION WHEN USING YOUR TOYS?

Adult supervision may be required depending on the product and the child's age. Always follow the age recommendations, warnings, assembly instructions, battery guidance, and safety information supplied with the product. Purchases on our website must be completed by an adult.

3. WHERE DO YOU SHIP?

We ship to valid residential and business addresses within the contiguous 48 United States. We currently do not ship to Alaska, Hawaii, U.S. territories, international destinations, or APO, FPO, and DPO addresses.

4. HOW MUCH DOES STANDARD SHIPPING COST?

Standard shipping is free for eligible orders delivered within our shipping area. Standard shipping cost: $0.00.

5. HOW LONG DOES ORDER PROCESSING TAKE?

Orders are normally processed within 1-2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays.

6. HOW LONG DOES DELIVERY TAKE?

Standard transit time is normally 3-7 business days after shipment. The estimated total delivery time is 4-9 business days, including processing and transit. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, high order volume, incorrect addresses, or other events outside our control.

7. WHICH SHIPPING CARRIERS DO YOU USE?

We may use USPS, DHL, UPS, or FedEx. The carrier is selected according to the destination, package, service availability, and operational needs.

8. HOW CAN I TRACK MY ORDER?

When tracking is available, we will send a tracking number to the email address provided at checkout. Tracking information may take 24-48 hours after shipment confirmation to display activity on the carrier's website.

9. WHAT SHOULD I DO IF TRACKING SHOWS DELIVERED BUT I CANNOT FIND MY PACKAGE?

Check the delivery area, mailbox, household members, neighbors, building staff, and the carrier's delivery details. Then contact the carrier and email info@purepackindustries.com promptly so we can provide reasonable assistance.

10. CAN I CHANGE OR CANCEL MY ORDER?

Email info@purepackindustries.com within 24 hours after placing your order to request a change or cancellation. We will make reasonable efforts to assist, but changes or cancellations are not guaranteed after processing or shipment has started.

11. WHAT SHOULD I DO IF I ENTERED THE WRONG SHIPPING ADDRESS?

Contact us at info@purepackindustries.com within 24 hours after placing your order if you need to correct the shipping address. Once an order has shipped, we may not be able to change the address. Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by law.

12. WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?

Contact info@purepackindustries.com within 3 days after delivery. Include your name, order number, a description of the issue, and clear photos or video of the product, packaging, shipping label, and problem when applicable. Keep the product and packaging while we review the claim.

13. WHAT IS YOUR RETURN PERIOD?

Eligible products may be returned within 30 days after delivery. Return requests submitted after the 30-day period may not be accepted unless required by law.

14. WHAT CONDITION MUST A RETURNED PRODUCT BE IN?

The product should be in the same condition in which it was received and include all parts, accessories, instructions, batteries or chargers originally included, and original packaging. Proof of purchase is required. Products showing misuse, unauthorized modification, missing parts, or unrelated damage may not qualify for a refund.

15. HOW DO I START A RETURN?

Email info@purepackindustries.com before sending any product. Include your name, order number, item, reason for return, and supporting photos or video when applicable. If the return is approved, we will provide return instructions. Do not send a return without authorization.

16. WHERE ARE APPROVED RETURNS SENT?

Approved returns may be directed to:

PUREPACK INDUSTRIES
1607 N 127TH ST
KANSAS CITY, KS 66109
United States

Please wait for return authorization and instructions before sending the product.

17. WHO PAYS FOR RETURN SHIPPING?

For an eligible change-of-mind return, the customer is responsible for return shipping. If we confirm a quality problem or that an incorrect item was sent, PUREPACK INDUSTRIES will pay the authorized return shipping cost or provide another approved resolution.

18. DO YOU CHARGE A RESTOCKING FEE?

No. We do not charge a restocking fee.

19. DO YOU OFFER DIRECT EXCHANGES?

No. We do not provide direct exchanges. To obtain a different product, return the eligible original product for a refund and place a new order.

20. HOW LONG DOES A REFUND TAKE?

Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

21. WHICH PAYMENT METHODS DO YOU ACCEPT?

Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. The payment options displayed at checkout are the methods currently available for your order.

22. WHAT CURRENCY DO YOU USE?

All prices and payments are shown and processed in U.S. dollars unless otherwise stated at checkout. Applicable sales tax is calculated where required by law and is displayed before payment is completed.

23. IS MY PAYMENT INFORMATION SECURE?

Payments are processed through authorized third-party payment providers. We do not normally store complete payment card numbers or card security codes. Please do not send full card numbers, security codes, or account passwords by email.

24. DO YOU COLLECT PERSONAL INFORMATION FROM CHILDREN?

Our products are children's toys, but our website and online store are intended for adults making purchases. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without appropriate parental consent, contact info@purepackindustries.com.

25. HOW CAN I CONTACT CUSTOMER SERVICE?

Store Name: PUREPACK INDUSTRIES
Legal Company Name: PUREPACK INDUSTRIES F LLC
Website: https://purepackindustries.com
Email: info@purepackindustries.com
Phone: --
Address: 1607 N 127TH ST, KANSAS CITY, KS 66109, United States

26. WHAT ARE YOUR CUSTOMER SERVICE HOURS?

Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays

We normally respond to customer service emails within 1-2 business days. Messages received outside customer service hours are reviewed on the next business day.