Shipping policy
1. SHIPPING AREA
PUREPACK INDUSTRIES ships to valid residential and business addresses within the contiguous 48 United States. We currently do not ship to Alaska, Hawaii, U.S. territories, international destinations, or APO, FPO, and DPO addresses.
2. SHIPPING COST
Free standard shipping is available on all eligible orders delivered within our shipping area. Standard shipping cost: $0.00.
3. ORDER PROCESSING
Orders are normally processed within 1-2 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
4. TRANSIT TIME
Standard transit time is normally 3-7 business days after the order has shipped.
5. ESTIMATED DELIVERY TIME
The estimated total delivery time is 4-9 business days, including 1-2 business days for processing and 3-7 business days for transit. Delivery dates are estimates and are not guaranteed.
6. SHIPPING CARRIERS
We may use USPS, DHL, UPS, or FedEx. The carrier is selected according to the destination, package, service availability, and operational needs.
7. ORDER TRACKING
When tracking is available, a tracking number will be sent to the email address provided at checkout. Tracking information may take 24-48 hours after shipment confirmation to display activity on the carrier's website.
8. ORDER CHANGES AND CANCELLATIONS
Contact info@purepackindustries.com within 24 hours after placing your order to request a change or cancellation. We will make reasonable efforts to assist, but we cannot guarantee a change or cancellation after processing or shipment has started.
9. ADDRESS ACCURACY
Customers must provide a complete and accurate shipping address. Contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change the address. Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by law.
10. DELAYS
Weather, natural disasters, carrier disruptions, high order volume, holidays, incorrect addresses, security checks, and other events outside our control may cause delays. We will provide available information and reasonable assistance, but carrier delays do not automatically qualify an order for cancellation or compensation.
11. LOST, DAMAGED, OR INCORRECT DELIVERIES
If an order arrives damaged, has a confirmed quality issue, or contains the wrong item, contact info@purepackindustries.com within 3 days after delivery. Include your order number, a description of the problem, and clear photos or video when relevant. Keep the product and packaging until we complete our review.
12. PACKAGES MARKED DELIVERED
If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and the carrier's delivery details. Then contact the carrier and info@purepackindustries.com promptly so we can provide reasonable assistance.
13. CONTACT US
PUREPACK INDUSTRIES
Legal Company Name: PUREPACK INDUSTRIES F LLC
Website: https://purepackindustries.com
Email: info@purepackindustries.com
Phone: --
Address: 1607 N 127TH ST, KANSAS CITY, KS 66109, United States
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays