Refund policy
1. RETURN PERIOD
Eligible products may be returned within 30 days after delivery. Return requests submitted after the 30-day period may not be accepted unless required by law.
2. RETURN ELIGIBILITY
To qualify for a return, the product should be in the same condition in which it was received, with all included parts, accessories, manuals, and original packaging. Proof of purchase is required. Products showing misuse, unauthorized modification, missing parts, or damage unrelated to a confirmed product issue may not qualify for a refund.
3. CHILDREN'S TOY RETURNS
For safety and completeness, returned toys should include all pieces, batteries or chargers originally included, instructions, and packaging. Items that create a hygiene or safety concern after opening may be subject to return restrictions where permitted by law. These restrictions do not limit rights for defective, damaged, or incorrect products.
4. DAMAGED, DEFECTIVE, QUALITY-ISSUE, OR INCORRECT ITEMS
Contact info@purepackindustries.com within 3 days after delivery if the item is damaged, has a quality problem, or is not the item ordered. Provide your order number, a clear description, and photos or video showing the product, packaging, shipping label, and issue when applicable. Keep all items and packaging while the claim is reviewed.
5. CHANGE-OF-MIND RETURNS
If you return an eligible product because you changed your mind, selected the wrong item, or no longer want the product, you are responsible for the return shipping cost.
6. RETURN SHIPPING FOR CONFIRMED PRODUCT ISSUES
If we confirm that the item has a quality problem or that an incorrect item was sent, PUREPACK INDUSTRIES will pay the authorized return shipping cost or provide another approved resolution.
7. HOW TO START A RETURN
Email info@purepackindustries.com before sending any product. Include your name, order number, item, reason for return, and supporting photos or video when applicable. If the return is approved, we will provide return instructions. Unauthorized returns may be delayed or refused where permitted by law.
8. RETURN ADDRESS
PUREPACK INDUSTRIES
1607 N 127TH ST
KANSAS CITY, KS 66109
United States
Do not send a return until you receive return authorization and instructions from customer service.
9. RESTOCKING FEE
We do not charge a restocking fee.
10. RETURN INSPECTION
Returned products are inspected after receipt. We will notify you whether the refund has been approved or whether additional information is needed.
11. REFUNDS
Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
12. ORIGINAL SHIPPING CHARGES
Standard shipping is free. Any optional expedited or additional delivery charges, if offered and selected, are not refundable unless the return results from our confirmed error or applicable law requires otherwise.
13. DIRECT EXCHANGES
We do not provide direct exchanges. To obtain a different product, return the eligible original product for a refund and place a new order.
14. ORDER CHANGES OR CANCELLATIONS
Contact info@purepackindustries.com within 24 hours after placing an order to request a change or cancellation. Approval is not guaranteed after order processing or shipment begins.
15. NON-RETURNABLE ITEMS
Gift cards, personalized items, final-sale items clearly identified before purchase, and items prohibited from return by health or safety law may be non-returnable. This does not limit legal rights relating to damaged, defective, or incorrect products.
16. CONTACT US
PUREPACK INDUSTRIES
Legal Company Name: PUREPACK INDUSTRIES F LLC
Website: https://purepackindustries.com
Email: info@purepackindustries.com
Phone: --
Address: 1607 N 127TH ST, KANSAS CITY, KS 66109, United States
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Central Time (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays